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Ask Molly
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"Hi Molly. What should I look for when upgrading my company’s IP communications?"

Wheatley M. - Oxford, MS

Hi Wheatley,

I would look for an open standards solution.

Proprietary products are more expensive to support, especially if you don’t already have that particular product in place. Make sure the vendors you consider have a road map and will be adding features in their product upgrades that you believe your company will need in the future. Only consider solutions that provide a return on investment that you feel comfortable with.

Some businesses are outsourcing some elements of their communications such as contact centers and network management services if they cannot get an adequate ROI.

Good luck!

-Molly
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Botnets
What are Botnets?

The term Botnet is derived from two words: Robot and Network. A robot program is one that runs by itself and can respond to commands. It can be referred to as a “bot”. Thus a Botnet is a network of bots that communicate with a controller. Botnets are different than other malicious programs that can infect your computers because of they can be controlled by an external host.

Botnets are typically controlled using Internet Relay Chat or IRC. IRC is easy and flexible to use and can hide the identity of the attacker. The attacker sets up an IRC channel to issue commands to the bots in his network. Once the bots are installed in a computer, they constantly listen for commands on their assigned IRC channel. The bots also use authentication and authorization so that only their owner can control them.

How are Botnets Used?

Botnets can be used for the following malicious tasks:

• Distributed Denial of Service (DDoS) attacks against a specific host are used to shut down the host by overloading it with traffic.
• Sending Spam from multiple zombie computers.
• Committing Click Fraud by clicking on links to ads to generate income.
• Identity theft by stealing login ids, passwords, credit card numbers.

How to protect your computer from Botnets?

Botnets are typically spread by worms that look for vulnerable computers. You should keep your system updated with the latest security patches, avoid suspicious mail attachments and be protected by a firewall.

Affected systems typically experience both system and communications slowdowns. You can detect if you are infected by a botnet by viewing logs or by using the Netstat command to check for suspicious connections.
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TECHS and the CITY - #10) Fran Left Behind
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